General conditions
General conditions
TERMS AND CONDITIONS E-COMMERCE (ONLINE SALE)
INTRODUCTION
Orejudo Internacional, SL offers you an online shopping service that will allow you to buy from our online store www.orejudo.com
Below, we invite you to review the general conditions of sale that regulate the purchase of Orejudo Internacional, SL products through the website www.orejudo.com (the “Web Page”).
In this sense, the use of this Web Page constitutes, in that which is applicable, your acceptance of these general conditions of sale. However, if you have any questions about them, you can contact (customer service contact).
TERMS OF SALE
OUR DATA
The purchase and sale contract is concluded with Orejudo Internacional SL (the store), with CIF B37360450, with registered office at Ctra. Madrid S/N, polígono 507 nave 771, 37181 Calvarrasa de Abajo.
Registered in the Mercantile Registry of Salamanca, Folio 183, Volume 242, Section 8, Sheet SA-7029, Inscription 1.
You can contact us by phone 34 923187398, or by email at the address
inf@orejudo.com.
CONTRACT
Service availability
When placing an order on the Website, you assure that you are over 18 years of age. The products offered are distributed in the member states of the European Union: Likewise, our products are also distributed in the following areas: North America, South America, Asia.
You can buy from the country you prefer, but we can only send your order to addresses located in the chosen country. When changing countries, the shipping methods, delivery points and other conditions of sale will be updated.
In accordance with Art. 40 of Law 47/2002 amending Law 7/1996 on Retail Trade Regulation of January 15, and Law 34/2002 of July 11 on information society and commerce services e-mail, before placing the order, the Buyer has the right to find out on the Site the essential characteristics of the products he wishes to order.
Product Information
The items offered on the Website are those manufactured by Orejudo Internacional and meet the same quality and guarantee requirements as the products offered for sale in physical stores.
You acknowledge our full ownership in relation to each and every one of the intellectual property rights over the products, materials or content that appear on the Website.
Each product is accompanied by the following data:
Article name
Image/s of the article
Description of the article
Retail price in euros.
The photographs, graphics and descriptions of the products for sale are not of a contractual nature, being illustrative only and do not engage the responsibility of the seller, who does everything possible to ensure that the colors shown by the products in the photos displayed on the web are faithful to the original products, variations may occur due, above all, to the technical limitations of the color possibilities of a computer equipment.
Special offers, promotions or discounts will be valid until the indicated date or while stocks last.
In the same way, Orejudo makes the necessary efforts so that the information contained in the Website is complete, truthful and correct. If there is an error in any data, Orejudo will proceed to rectify it.
Purchase procedure
1. The items to be purchased must be selected and added to the shopping bag by clicking on the corresponding icon.
2. The shopping bag will contain the reference of the selected item, the price shown does not include transport, whose rates will vary depending on the selected shipping method.
3. To make the purchase, the customer's personal data will be required, which will be incorporated into our database in order to be able to process the order and, where appropriate, facilitate the making of new purchases through the Website. The personal data provided by customers will be treated in accordance with the provisions of our Privacy Policy. The client will be able to access, at any time, the personal data provided and the information of the orders placed. Orejudo reminds customers that personal data must be indicated accurately to avoid confusion or incidents in the shipment of the item(s) purchased. In addition, the client, in the case of being expressly requested by him, will receive personalized commercial communications adapted to his profile by email and/or SMS.
4. Before placing the order, the customer will be presented with a summary of the order, identifying the product(s) added to the shopping bag, its total price (transport and taxes included) with each item broken down and the shipping data. of the order, so that the client confirms it by clicking on the button with the expression 'Confirm payment'.
If, before confirming the payment, you detect an error in your order, you can modify any of its details by clicking on the 'Edit' or 'Delete' button. If you detect an error in your order once the payment process is complete, please contact the CUSTOMER SERVICE OF THE COMPANY.
5. The receipt of the aforementioned acknowledgment of the order does not mean the acceptance of the order by Orejudo. The customer's order constitutes an offer to Orejudo to purchase the product(s). All orders are subject to their acceptance by Orejudo. Orejudo is not obligated to accept the order and may, at its discretion, deny acceptance. The client, however, acknowledges that by clicking on the "Confirm payment" button, he acquires the obligation to pay for the product(s) when Orejudo accepts the order. In this sense, when Orejudo accepts the order, it will notify the client through a new email confirming that the order has been sent or, where appropriate, that it is available for collection (the "Confirmation"). The contract between the client and Orejudo in relation to the requested product(s) will be understood to be perfected when Orejudo sends the client its Confirmation. The Contract will only be related to the product(s) that have been accredited in the Confirmation. Orejudo will not be obliged to supply any product(s) that has not been confirmed.
Product availability
All orders are subject to the manufacturing of each order, the manufacturing time of the orders is subject to the amount and the requested references. The usual delivery time is two to three weeks, but you will receive mail with a mailing date in each case.
If you need a faster delivery or on a set date, please contact us to adjust delivery times and dates.
Since our products are made by hand for each order received.
Right not to accept an order
Orejudo may cancel any Confirmed order or not accept an order placed for the following reasons:
1. In case of a technical error and/or a typographical error in the prices or in the rest of the data of the products contained in the Website when the order was placed.
2. Due to lack of availability.
3. When the security systems indicate that the order may be fraudulent.
4. When there are reasons indicating that the client is a minor.
5. When Orejudo has not been able to deliver the order to the address provided by the customer.
6. When there is a computer attack, virus or any event that is beyond the reasonable control (force majeure) of Orejudo
In such cases, Orejudo will fully reimburse the amounts that have been paid in accordance with the provisions of these conditions.
PRICE AND PAYMENT
payment and currency
The prices on this Website are shown in Euros. The customer can buy from the country they prefer. If during the purchase procedure the customer changes the delivery address and the country of destination is modified, the prices and availability of items shown in the final summary of the order will be updated.
The prices of the products can change at any time but the possible changes will not affect the orders in which Orejudo has sent the client his confirmation.
Value Added Tax
All the prices of the products that appear on this Website include VAT at the current rate at any time. For deliveries made in the Canary Islands, Ceuta and Melilla, the corresponding taxes and excise duties will be applied in accordance with the regulations in force in each of these territories.
Billing
The client gives his express consent to issue the invoice in electronic format. In the event that the client wishes to receive an invoice in paper format, they can request it at any time by contacting info@orejudo.com.
Payment Methods
Orejudo will only accept payments made by credit or debit card, (indicate payment methods) or by bank transfer or by telephone purchase.
Payment by credit or debit card
Orejudo accepts payment for purchases made through the Website with the following credit or debit cards: visa, master, american, discover, jcb, payments will be made through the stripe or pay pal gateway.
In the event that the payment method chosen by the client is a credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data reported is correct.
Payment with PayPal / PayPal Express
Orejudo agrees to process the payment through the Paypal system.
Customers can link their Paypal account with Orejudo's. In this way, it will not be necessary to enter personal data in each purchase made through this system.
Payment by bank transfer
All expenses derived from making the payment by transfer will be borne by the client. For payments to be made by transfer, customers will be provided with the account number to which they must make the deposit. As a reference, the client must indicate his order number and his full name. The customer will have a period of three (3) working days from the date they placed their order to make the payment. The order will not be considered accepted until it is effectively verified that the deposit has been received. If after the indicated period THE COMPANY has not received the corresponding amount, the order will be cancelled.
Payment security
In order to provide maximum security to the payment system, Orejudo uses secure payment systems from leading financial institutions in electronic commerce. In this sense, the confidential payment data is transmitted directly and encrypted (SSL) to the corresponding financial institution. For card payments, Orejudo only accepts CES (Secure Electronic Commerce) transactions including, if applicable, the international 3D Secure protocol distinguished by the Verified by Visa, MasterCard SecureCode and American Express Safekey distinctives. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions.
When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, it will connect with the issuing bank, which will request that it authorize the operation by means of a personal authentication code. The operation will only be carried out if the bank that issued the credit card confirms the authentication code. Otherwise, the transaction will be rejected. (list security certificates such as GoTrust here)
As a complementary measure to the 'Secure Payment' system and with the aim of collaborating in the prevention of fraud over the Internet, Orejudo reserves the right to verify the personal data provided by the client as well as adopt the measures it deems appropriate (including cancellation of the order) so that the purchased merchandise is delivered in accordance with the data contained in the order.
DELIVERY
The risk of the products will be borne by the client from the moment of delivery. Products purchased through the Website will be shipped through a courier company and will be delivered within the period indicated on the Website according to the shipping method selected.
To avoid delivery incidents (wrong addresses, impossibility of finding someone at home, etc.), it is essential to fill in the corresponding form correctly.
The transport price is calculated based on the chosen shipping method and the total price of the products purchased.
The exact price of transport will be calculated when each item is included in the shopping bag and will appear itemized on the page that summarizes the purchase before the order is confirmed by the customer by clicking on the 'Confirm payment' button and before the introduction of the payment data.
It will not be possible to send orders to post office boxes. Shipping costs may be modified at any time without prior notice. Said change will be applicable from the moment the modification is included in these Conditions of Sale. In any case, those shipping costs that appear at the time of placing the order will be valid.
ONLINE CHANGES AND/OR RETURNS POLICY. RESPONSIBILITY
Right to withdraw from the purchase or changes
The Customer has the right to withdraw from the purchase and return the product(s) purchased and/or changes, without justification, within a period of 14 calendar days from the date of receipt. (minimum 14 days, according to article 71 of Law 3/2014 of March 27). In the event that the products that make up your confirmed order are delivered separately, on different dates, for the purposes of return, the date of receipt of the last product will operate.
In the event that the customer returns all the products in his order within the first fourteen (14) calendar days from the receipt of the last product, he will be refunded all payments received after the purchase, including shipping costs (with the exception of the additional expenses resulting from the choice by the customer of a shipping method other than the least expensive method of ordinary delivery offered).
If the customer decides to keep any product and, consequently, partially cancel their order, or return the products after fourteen (14) calendar days, only the price paid for the products will be refunded and the shipping costs will not be refunded.
To exercise the right of withdrawal, the client must notify their decision through the following channels:
By email to: info@orejudo.com
In any of the cases, the return of the products will be made as established in the following sections within a period not exceeding the aforementioned 14 calendar days.
Conditions of changes and/or returns
Orejudo will not be able to accept changes or returns of used or damaged products (as long as it is not a quality or manufacturing defect).
Personalized clothing and accessories cannot be exchanged or returned. The change of a model for a different one will not be accepted. To exchange a product for a different one, the customer must return it and make a new purchase.
Any return or exchange of purchased products must be carefully packaged and include the delivery note.
refunds
Once the product(s) has been received, Orejudo will verify its good condition and, if a change has been requested, it will proceed to send the required product or, if a return has been requested, it will proceed to refund the amount in the same payment method used. in the purchase
Once the status of the returned products has been verified, the customer will be informed via email. The refund will be made within a period of fourteen (14) calendar days from when Orejudo has been made aware of the decision to withdraw. However, Orejudo may withhold the refund until the goods have been received or until the customer has submitted proof of their return, depending on which condition is met first.
The reimbursement of shipping costs will be made after the products. To make the payment of orders paid by bank transfer, the client must indicate an IBAN code to Orejudo so that the corresponding amount can be paid. The IBAN code must belong to a bank in the country to which the order is sent.
In any case, the client will not incur any financial expense as a result of the refund.
Return of erroneous or defective products
In the event that Orejudo has mistakenly sent a different product from the one requested, that the quality of the product sent is not adequate or that the product does not conform to the provisions of the contract, Orejudo, once the error or defect has been verified , will fully reimburse the amount of the returned product and the shipping costs incurred as well as the other costs that the customer would have incurred to return the defective product.
In the event that an erroneous or defective order is returned by ordinary postal mail, Orejudo will make the payment corresponding to the return transport as long as the client includes proof of the expenses incurred for said return in the package.
GUARANTEE
To customers who make their purchases as consumers, Orejudo offers guarantees on the products marketed through the Website, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, "TRLGDCU").
Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the two (2) years after the delivery of the product already existed when it was delivered.
In this sense, if any of the products are not in accordance with the contract, the client must notify Orejudo through any of the means of communication provided for in these conditions.
ASSIGNMENT AND WAIVER OF RIGHTS
The client may not transmit, assign or transfer a contract or any of the rights or obligations derived from it without having previously obtained the written consent of Orejudo.
No waiver by Orejudo of a right to a specific action derived from this contract will imply a waiver of other rights or actions unless it is expressly communicated in writing.
In accordance with the legislation that regulates the ownership of intellectual and similar rights, this Site and all its elements, brands, designs, photographs, texts, illustrations, logos, sequences that are animated or not, sound or not, graphics, etc., as well as its compilation are the exclusive property of the Seller, who does not grant any license or right other than to consult the Site.
The use, reproduction, duplication, copying, sale, resale, accessibility, modification or any other exploitation, whether in whole or in part, of the Site, its content or the marks for any purpose is prohibited. , except with the prior written authorization of the Seller
Any other use will constitute counterfeiting and punishable under Intellectual Property, unless prior written authorization from the BRAND.
PERSONAL DATA PROTECTION
In accordance with the regulations on protection of personal data, it is indicated that the personal data collected for the processing of the order will be used exclusively for the management of the order.
In carrying out the same, you will have the possibility of accepting that your data be incorporated into the Register of the Trademark Activity in order to facilitate the placing of future orders, the management of clients and/or suppliers, advertising and prospecting. commercial.
Referring exclusively to the treatment or processing of data for conventional prospecting and other forms of marketing or advertising, which includes direct marketing or direct marketing. In accordance with Recital 47 of Regulation (EU) No. 2016/679, General Data Protection, legitimate interest could arise "when there is a relevant and appropriate relationship between the interested party and the person responsible, such as in situations in which the interested party is a client or is at the service of the person in charge", as is precisely the case in the case at hand. It adds, recital 47 of the GDPR, that "The processing of personal data for direct marketing purposes can be considered carried out for legitimate interest".
The bank details of the process are stored in a database designed for this purpose and will not be kept, only while the purchase is made, the payment is made and until the withdrawal period has elapsed.
RIGHT TO MODIFY THE PRESENT CONDITIONS
THE COMPANY may modify these conditions at any time without, in any case, their retroactive application.
NULLITY
In the event that any clause of these conditions is declared void, the rest of the clause will remain in force and must be interpreted in accordance with the will of the parties and the purpose of the text.
APPLICABLE LAW AND JURISDICTION
These conditions will be governed by Spanish Law. Any dispute arising from the interpretation and/or execution thereof, the parties submit, at their free choice, to the jurisdiction that the current rules of private international law designate as competent.
CONTACT
For any type of doubt, query, suggestion or claim, you can contact Orejudo through the following communication channels:
By email to: info@orejudo.com
By phone calling 923 187 398
We inform you that the European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims through the aforementioned online dispute resolution platform.
